Infobip Conversations
By Team Mobile Infobip
Infobip Conversations app is an intuitive and scalable cell cloud contact middle resolution suitable for remote work, part-time help, and after-hour situations.
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Improved Employee and Customer Experience
Conversations app supplies your brokers with all of the options they want to ship memorable buyer expertise across touchpoints, enabling them to engage with prospects in real-time cross-channel communication instantly from their smartphones.
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Greater Workforce Flexibility and Agility
The app is designed to provide your workforce much-needed flexibility and agility, not supplied by traditional call facilities and desktops. It will empower your brokers to manage customer inquiries from their phones and allow sales and area assist to supply customer service on the go.
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Seamless Interaction at Your Fingertips
- Message your prospects from wherever – house, workplace, or in-store
- Use voice and video calls to get even closer to your customers
- Optimize working hours flexibility
- Easily entry agent dialog lists
- Receive push notification for incoming messages
- Sync dialog history with the web portal
- Change dialog status and agent availability
- No extra agent license is needed
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App Features
- Real-time multi-channel messaging in the native smartphone environment
- My Work web interface overview with quick entry to agent conversation lists
- Chat-like consumer expertise for messaging with end-users
- WhatsApp templates as simple dialog starters
- Ability to display and ship all kinds of multimedia
- Location sharing
More features are coming soon, so stay tuned!
To study extra about Conversations, Infobip’s digital-first cloud contact middle resolution, go to www.infobip.com.
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